All extensions available exclusively on the Adobe Commerce Marketplace

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Adobe Commerce Marketplace

Customer Support

Technical support and product updates for paid extensions with an active license. 12 months included with every purchase.

Open Marketplace Support License Terms
Included
12 months
Response
1–2 business days
Refund window
25 days
Policy at a glance

What's included with your license

Paid extensions include 12 months of updates and technical support during your active Adobe Commerce Marketplace license.

Included (12 months)

  • Technical support via Marketplace
  • Bug fixes & security patches
  • Compatibility updates
  • Major version upgrades
  • New product features

After 12 months

  • Keep using the extension — license never expires
  • Purchase extended support per product on Marketplace
  • Renews updates & support for +12 months

Not included

  • Installation services
  • Configuration & setup services
  • Support for your code customizations
  • Free extension technical support
Why merchants trust us

Support you can count on

Developer-led support

Responses come from the Magento specialists who built the extension — not a generic help desk.

Active-license updates

Composer-delivered updates for bug fixes, security patches, and Magento compatibility while your license is active.

Risk-free purchase

25-day refund window through Adobe Commerce Marketplace if the extension isn't the right fit.

Get help

How to reach us

Extension technical support requires an active Marketplace license. Use the right channel for your request.

Primary

Adobe Commerce Marketplace

Submit support requests through your Marketplace account for paid extensions with an active license. Required for troubleshooting, bug reports, and compatibility issues.

Open Marketplace Support →

Documentation

User Guides and Installation Guides on each product page and Marketplace listing. Review docs before opening a ticket.

Browse extensions →

Pre-sales & custom dev

Questions before purchase, professional services, or custom development quotes. Not for extension technical support.

Contact us →

Documentation & guides

Every module ships with a User Guide and Installation Guide on the product page and Marketplace listing.

Installation and configuration services are not included. Technical support covers extension bugs, compatibility, and troubleshooting.

Extended support

Continue updates and support after your initial 12 months. Purchase per product on Marketplace — extends your active license by 12 months. Available anytime.

View on Marketplace →
FAQ

Common questions

Getting started

When will I receive my purchase?
Your extension is available immediately after purchase through Adobe Commerce Marketplace. Install via Composer: composer require vendor/module-name. Access is granted based on your active support period.
How do I install the extension?
Run composer require vendor/module-name, then php bin/magento setup:upgrade and php bin/magento cache:flush. See the User Guide on the product page. Installation services are not included.
Are your products compatible with my Magento version?
Our extensions support Magento 2.3.x and 2.4.x. Version details are on each Marketplace listing under Technical Specifications. We recommend the latest stable 2.4.x release.

Product & features

Can I customize your extension after purchase?
Yes — extensions use OSL-3.0 and can be modified in your installation. Technical support does not cover customizations you make. For custom development, contact us.
How do I configure the extension?
Settings are in Stores → Configuration. Each extension includes a User Guide with configuration steps. Configuration services are not included, but we can help troubleshoot configuration issues via Marketplace support.
What are the license terms?
One license per Magento installation. You may use the extension indefinitely; updates and support require an active license period (12 months included). See our License Terms.

Support & updates

What support and updates are included?
12 months of technical support and product updates: bug fixes, security patches, compatibility updates, major upgrades, and new features. Extended support renews this. Excludes installation, configuration services, and custom code support.
How do I get updates?
composer update vendor/module-name, then setup:upgrade and cache:flush. The Marketplace Composer repo provides versions based on your active support period.
How can I get support?
Submit requests through Adobe Commerce Marketplace for paid extensions with an active license. Response within 1–2 business days. Free extensions are not supported. Pre-sales: contact form.
What is extended support?
Purchase per product on Marketplace to extend updates and support for another 12 months. Available before or after your initial period expires.
What happens when support expires?
You keep using the extension, but updates and technical support stop until you purchase extended support on Marketplace.

Policies & technical

What is your refund policy?
25-day window per Adobe Marketplace policy. Log in → My Account → Purchase History → Request a Refund. Marketplace
Do you support free products?
No. Technical support is for paid extensions only. Free extensions include documentation on the Marketplace listing.
Errors after installation?
Try: cache:flush, setup:di:compile, check permissions, review the User Guide. If issues persist, open a Marketplace support request (active license required).
Response time?
We aim for 1–2 business days. Critical bugs receive priority. Support is during business hours.
Custom development services?
Yes — free consultations for custom extensions, modifications, and upgrades. Contact us for a quote.

Still need help?

We're here for licensed customers

Open a support request on Adobe Commerce Marketplace with your active license, or contact us for pre-sales and custom development.

Marketplace Support Contact Us Browse Extensions